Privacy Policy

At Muenda Trading Company we respect and honor your privacy and takes the privacy and protection of your personal information very seriously. Muenda is an ethical company that strives to provide excellant and timely service to both our loyal customers and artisans with who we work.

By visiting the Muenda website, located at http://www.muenda.com or using our services and ordering our products, we appreciate that you acknowledge and accept the practices and policies outlined in this privacy policy. All personal information we receive from you that personally identifies you like your name, address, e-mail address, or phone number, as well as other non-public information is private and we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.

As you browse our website we collect the following information:

The Internet Protocol (IP) addresses of customers who visit our site
The email addresses of those who communicate with us via email or purchase products on our site
Compiled information about what pages website users access or visit
User-specific information on what pages website users access or visit, the time they visit and the duration of their stay.
We take these measures to continuously analyse and improve the content and user-friendliness of our online store and services.

As you purchase items from www.muenda.com we will collect:

The names and contact information of site visitors who create an account and purchase through Muenda online.
Order, billing, and shipping information
Note: We do not store credit card information on this site. If, during the checkout process, you choose to store credit card information for future use, it is stored securely by the payment processing gateway Authorize.net

We use this information to:

Process and ship your order
Learn about our customer preferences
Moniter and improve the range of products available

Credit Card Security
All Muenda online transactions are protected by the latest security technology. Your credit card information is encrypted to ensure your transactions with us are private and protected over the Internet. We do not know your credit card number neither do we keep it on file. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL 128 bit) technology - this means you cannot inadvertently place an order through an unsecured connection. Throughout the secure connection, your browser should show the following icon:

The encryption technique we use is the highest standard available for e-commerce and certified by Authorize.net. For your added security, Muenda does not retain your payment card details. Your card details are passed directly to our card processing company, whose payment systems are secure to USA banking standards.

Contact Us
If you have any questions or suggestions regarding our Privacy and Security Policy please contact susie@muenda.com. Also if you have any suggestions or recommendations we would love to hear from you!